Accessibility Statement

Last updated: July 12, 2026

Accessibility accommodations implemented on the site

• The Hebrew site is built entirely with standard RTL directionality (lang="he" dir="rtl"); this English site uses standard LTR directionality (lang="en" dir="ltr").
• A "Skip to main content" link at the start of every page, allowing users to bypass the navigation menu.
• Semantic page structure with landmark regions (header, nav, main, footer) for convenient navigation with screen readers.
• Full keyboard navigation support: every link, button, and form field is reachable and operable via the Tab key, with a clear focus outline on every element.
• Labels linked to every field in the contact form, including radio/checkbox groups with an accessible name for each group.
• Color contrast meeting a minimum ratio of 4.5:1 between text and background on every page of the site.
• Decorative illustrations and icons are marked so screen readers skip them (aria-hidden), while meaningful content remains accessible.
• The site respects the system "reduce motion" setting (prefers-reduced-motion) and disables animations accordingly.
• Frequently asked questions are built with the standard details/summary element, accessible by default to keyboard and screen readers.
• A floating accessibility button (bottom-left corner, also triggerable with the Alt+A keyboard shortcut) allows personal adjustment of contrast, text size, line spacing, a readable font, link and heading highlighting, a large cursor, and stopping animations.

Known limitations

We work continuously to improve accessibility on the site. If you encounter an element that is not properly accessible, we would be glad to know and to fix it as soon as possible — your inquiry will be handled within a reasonable time and no later than 60 days.

Accessibility coordinator & how to reach us

We have appointed an accessibility coordinator responsible for advancing accessibility in our service and for handling the public's accessibility inquiries. Encountered an accessibility issue on the site, or need help completing the questionnaire in another accessible format? The accessibility coordinator is available through any of the following channels:

We will do our best to respond to every inquiry promptly, and no later than 14 business days from receipt.

Filing an accessibility complaint

If your accessibility inquiry was not resolved to your satisfaction, you may submit a reasoned complaint to the accessibility coordinator through any of the channels above (phone, WhatsApp, email or post). The complaint will be reviewed and a substantive reply provided within a reasonable time, and no later than 30 days from receipt. Where an accessibility fix is required, it will be carried out as soon as possible and no later than 60 days.

Legal framework

This statement is issued under the Equal Rights for Persons with Disabilities Law, 5758-1998, and the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Accommodations), 5773-2013.